Six documents, and we will tell you which two are not written.
Four of these are the real, current text, in full, on this site. Two are not separate documents at all, and those pages say so and point at the clause that actually governs. Nothing here is a placeholder.
- Master Services Agreement The contract behind every Order: term and renewal, fees, uptime commitment, confidentiality, liability and termination. Published 26 Jun 2026
- Service Schedules The product-specific terms: Schedule A colocation, B dedicated servers, C VPS, D optical wave. Published 26 Jun 2026
- Acceptable Use Policy What may and may not run on the network, how abuse is reported, and how enforcement escalates. Published 26 Jun 2026
- Privacy policy What personal information we hold under PIPEDA and the GDPR, where it lives, how long we keep it, and your rights. Published 26 Jun 2026
- Service level agreement No standalone document yet. The uptime commitment and credits in force sit in Section 8 of the MSA. Not published separately
- Cookie notice No separate document. Cookie and similar technology use is described in Section 8 of the Privacy Policy. Not published separately
Qilak, Ontario, Canada. Business number 1001635924. Contract, privacy or abuse questions go to info@qilak.ca or 647-478-2049.
Want a document read against your own requirements?
Send us the clause, the schedule or the security questionnaire that is holding things up. We will answer it directly rather than pointing you back at the page you already read.